Effective Date: March 5, 2026 · Last Updated: April 7, 2026
Light and Love Nodes LLC ("Company," "we," "us," or "our") built Phaino ("the App") as a spiritual guidance application. This Privacy Policy explains how we handle information when you use the App. By downloading, installing, or using the App, you acknowledge that you have read, understood, and agree to this Privacy Policy.
Your privacy is a foundational principle of how we built this App. The AI guide runs entirely on your device — your conversations never leave your phone. Journey content is delivered securely over the internet, but we do not track what you listen to, which topics you explore, or how you use the App. We never sell or share your data.
Profile Information: If you choose to create a profile, you may provide a name, greeting preferences, and guide customization settings. This information is stored locally on your device and is never transmitted to us or any third party.
Conversations: All conversations with your guide are processed and stored entirely on your device. We do not have access to, collect, transmit, or store any conversation data. We have no ability to view, retrieve, recover, or reconstruct your conversations under any circumstances, including in response to legal requests, as we do not possess this data.
We do not collect your conversations or messages. We do not collect your location. We do not collect analytics or usage data. We do not use cookies or tracking technologies. We do not collect device identifiers for advertising purposes. We do not sell, share, rent, or transmit any personal data to third parties. We do not use your data for advertising, marketing, or profiling purposes.
If you purchase a subscription, payment processing is handled entirely by Apple through the App Store. We do not receive or store your payment information, credit card numbers, or billing details. We may receive a confirmation from Apple that a valid subscription exists associated with your Apple ID, but we receive no financial data. For information about how Apple handles your payment data, please refer to Apple's Privacy Policy.
The AI spiritual guide operates using a language model that runs entirely on your device. Your messages are processed locally on your iPhone. No conversation data is sent to any server, cloud service, or external API. No internet connection is required for conversations with your guide. The AI model does not transmit, upload, or share any data with us, Apple, or any third party.
Phaino offers Guided Journeys — 7-day devotional audio experiences delivered through the App. Journey content (audio files, PDF devotionals, and catalog information) is stored on our content delivery infrastructure (Cloudflare R2 and Cloudflare Workers) and downloaded to your device when you listen. An internet connection is required to download journey content.
When you access journey content, our infrastructure processes your request to deliver the audio or PDF file. This involves standard web request data such as your IP address, the content path requested, and the timestamp of the request. We do not log, store, or analyze which journeys you listen to, which topics you explore, or your listening patterns. We do not associate content requests with your identity. Cloudflare may retain standard access logs for a limited period as part of their infrastructure operations; please refer to Cloudflare's Privacy Policy for details.
Journey audio and PDF files are cached on your device after download so they can be played offline. This cached content is stored in your App's local storage and is deleted when you delete the App.
The Listen and Send Light features within the App load web pages from our website (getphaino.com) in an embedded browser. When you use these features, your device makes standard web requests to our website hosted on Cloudflare Pages. This involves the same type of data as visiting any website: your IP address, browser information, and the pages you view. We do not use cookies, tracking pixels, or analytics services on these pages. We do not track which reflections you listen to or which reflections you share. Cloudflare may retain standard access logs as part of their hosting infrastructure.
If you use the Send Light feature to share a reflection via text message or other messaging apps, the sharing is handled entirely by your device's native sharing functionality. We do not have access to your contacts, message recipients, or the content of your messages.
All data — including your profile, conversations, and preferences — is stored locally on your device using standard iOS storage mechanisms. This data is protected by your device's built-in security features, including device passcode, Face ID, or Touch ID.
Important: While we have designed the App to store data locally and securely, we cannot guarantee the absolute security of data stored on your device. The security of your data depends in part on the security of your device itself, including your device passcode, biometric settings, software updates, and physical security of the device. We are not responsible for unauthorized access to your device or data resulting from your device being lost, stolen, compromised, jailbroken, or accessed by third parties through any means.
You can delete your data at any time through the following methods: use "Clear Conversation & Memory" in Settings to remove your conversation and memory data; use "Reset Everything" in Settings to remove all profile, conversation, and memory data; or delete the App from your device, which removes all associated data. Once data is deleted, it cannot be recovered by us or anyone else, as we never had access to it.
Phaino is not directed at children under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has used the App, please note that all data is stored only on the child's device and is not accessible to us. You may delete the App from the device to remove all associated data. If you believe we have inadvertently received any information from a child under 13, please contact us and we will take appropriate steps.
The App includes crisis detection and medical emergency detection features that may display mental health resources (including the 988 Suicide & Crisis Lifeline and Crisis Text Line) or emergency contact information (including 911 and Poison Control) when certain keywords are detected in your messages. This detection is performed entirely on your device using a local keyword-matching system. No data about these detections — including whether a detection occurred, the content that triggered it, or any related information — is transmitted to us, Apple, or any third party. We do not monitor, record, or have any awareness of when or whether crisis or emergency resources are displayed to any user.
The App interacts with the following third-party services:
Apple App Store: Subscription management and app distribution. We do not receive or store your payment information. For information about how Apple handles your data, please refer to Apple's Privacy Policy.
Cloudflare: Journey content, the Listen feature, and the Send Light feature are delivered through Cloudflare's infrastructure (Cloudflare R2, Cloudflare Workers, and Cloudflare Pages). Cloudflare processes standard web request data to deliver content to your device. We do not use Cloudflare's analytics or tracking products. For information about how Cloudflare handles data, please refer to Cloudflare's Privacy Policy.
Google Fonts: Some web-based features load fonts from Google's font service, which involves a standard web request from your device to Google's servers. For information about how Google handles this data, please refer to Google's Privacy Policy.
We are not responsible for the data practices of any third party. If you choose to contact us via email, your email communications will be processed by our email service provider (Google Workspace). Standard email is not encrypted end-to-end, and we cannot guarantee the security of information transmitted via email.
The App is operated from the United States. If you are accessing the App from outside the United States, please be aware that since all data is stored locally on your device and no data is transmitted to us, there is no cross-border transfer of your personal data through the App. However, if you contact us via email, your communication may be processed in the United States.
Under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA), California residents have specific rights regarding their personal information. Because we do not collect, store, or process any personal information from App users, there is no personal information for us to disclose, delete, or stop selling. We do not sell personal information. If you have questions about your rights under California law, please contact us.
If you are located in the European Economic Area (EEA), United Kingdom, or Switzerland, you may have rights under the General Data Protection Regulation (GDPR) or equivalent legislation. Because we do not collect or process any personal data from App users, there is no personal data for us to provide access to, rectify, erase, or port. No data is transferred outside your device. If you have questions about your rights, please contact us.
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy within the App and updating the "Last Updated" date above. Material changes will be indicated prominently. Your continued use of the App after changes are posted constitutes your acceptance of the updated Privacy Policy. If you do not agree with any changes, you must stop using the App and delete it from your device.
If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us at:
Light and Love Nodes LLC
Email: [email protected]
Website: getphaino.com